We offer one of the best return policies in the online business. Returns will be accepted for 20 days from the date of purchase. Returns must be sent prepaid. We also charge a 10% restocking fee on any return purchased via credit card.
Returning an Item
Return authorization (RA) will be required for all returns. If a return does not have a pre-approved return authorization (RA) number on the outside package, it may be refused. Email us at firstname.lastname@example.org or call (952) 513-7764 to request RA number. All returns must be in new original condition, complete with original packaging. All returns must be sent prepaid. Customer pays all return shipping costs.
Backyard Theater Systems LLC will make sure our customers receive their product in a timely and inexpensive manner. All orders are shipped via UPS or Fed Ex Ground service. An email with a tracking number will be sent once the order has been shipped. Additional rates apply for expedited shipping requirements.
Shipping to Alaska/Hawaii/Puerto Rico
We can make arrangements to ship to these areas, but additional shipping charges will apply. Please call us at 1-800-630-7503 for a quote.
We currently do not ship outside the United States and Canada. Canadian residents will require additional shipping and handling charges. All Canadian import duties will be at Canadian resident's expense. Extra charges will apply.
We currently do not ship to APO, FPO or PO Boxes.
Taxes will be charged for Minnesota residents at 7.25%
Some items may vary to pictures shown. We reserve the right to substitute equal or better quality items throughout the systems as needed.
If you have any questions at all, please call 1-800-630-7503 or contact us.